Mobile App

Privacy Policy

Data Flow International Inc. (hereinafter referred to as “the Company”) establishes the following "Mobile App Privacy Policy" (hereinafter referred to as “this Policy”) regarding the handling of personal information entrusted to us by customers in connection with the mobile app backup service "Mobile App" (hereinafter referred to as "this Service") provided by the Company.

1. Definitions

The terms used in this Policy are defined as follows:

(1) "Personal Information," "Personal Data," "Retained Personal Data," and "Personal-Related Information"

These terms refer to the definitions set forth in the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003) (hereinafter referred to as the "Personal Information Protection Act").

(2) "Customer"

This refers to users, visitors, and any other individuals who utilize this Service.

2. Method of Obtaining Personal Information

The Company acquires personal information in a lawful and fair manner after notifying or disclosing the purpose of use (refer to the next section). This may include user information, contact details, and identifiers for payment processing.

(1) User Information

(Required information for using this Service.)

  1. At the time of service usage: Email address, phone number, payment settings
  2. During product use: Settings for blocked content, device information
  3. For inquiries: Name, phone number, email address, and address

(2) Credit Card or Carrier Payment Information

(However, such information is used solely for processing payments for this Service, and the Company does not acquire or retain credit card information.)

(3) Other Information Entered by Customers in Forms Specified by the Company

3. Purpose of Use of Personal Information

The Company will use personal information within the scope necessary to achieve the following purposes. However, if permitted by law, personal information may also be used beyond these purposes:

  1. For registration, identity verification, communication, contract execution, maintenance, security, and enhancement of this Service
  2. To block content by category and ensure the application functions as intended
  3. To provide telephone or email support regarding the use of this Service
  4. To respond to inquiries and provide information related to this Service
  5. To address violations of the Company’s terms, policies, etc., related to this Service
  6. To notify users of changes to this Service’s terms and policies
  7. To create statistical data processed into a format that does not identify individuals
  8. To display advertisements by the Company or third parties
  9. For marketing and survey activities
  10. To improve user experience (e.g., settings information and usage patterns)
  11. For system stability and application improvements (e.g., device information)
  12. For purposes incidental to the above-mentioned objectives

4. Handling of Personal-Related Information (Non-Identifiable Data)

  1. The Company may use personal-related information within the scope necessary to achieve the purposes of use of personal information, provided the customer's consent is obtained.
  2. When providing personal-related information to third parties, if such third parties are expected to process the data as personal data, the Company will take legally required measures, such as verifying that the third party has obtained the user's consent.

5. Security Measures for Personal Information

The Company has established a "Personal Information Protection Policy" and implements the following security measures to prevent leakage, loss, or damage of personal data.

(1) Establishment of Rules for Handling Personal Data

  • Development of "Personal Information Protection Regulations" and "Specific Personal Information Protection Regulations"

(2) Organizational Security Measures

  • Designation of a person responsible for handling personal data
  • Establishment of a reporting system for incidents involving personal data leakage
  • Maintenance and verification of logs and records related to personal data processing
  • Investigation and public disclosure of incidents involving personal data breaches
  • Regular audits and reviews of personal data handling

(3) Personnel Security Measures

  • Regular training for employees on handling personal data

(4) Physical Security Measures

  • Access control and restrictions on external devices
  • Destruction of personal data stored on electronic media using data deletion software or physical destruction

(5) Technical Security Measures

  • Restricting access to personal data based on user ID permissions
  • Installing firewalls to prevent unauthorized access
  • Protecting transferred personal data using passwords

6. Provision of Personal Data to Third Parties

The Company will not provide personal data to third parties without the customer’s consent, except in the following cases:

  1. When required by law
  2. When necessary to protect human life, body, or property and obtaining the customer's consent is difficult
  3. When necessary for public health or child welfare, and obtaining the customer's consent is difficult
  4. When cooperation with government authorities is necessary for legal compliance, and obtaining consent may interfere with legal procedures

7. Outsourcing of Personal Data Processing

The Company may outsource the processing of personal data within the scope necessary to achieve the intended purposes. In such cases, the Company will select contractors based on certain criteria and execute agreements that include confidentiality clauses to ensure proper management and supervision.

8. Joint Use of Personal Data

The Company may share personal information under the following conditions:

  1. Items of personal information shared: Email addresses and other contact details obtained through inquiries
  2. Scope of entities sharing data: The Company and NortonLifeLock Inc.
  3. Purpose of shared data use:
    1. For registration, identity verification, communication, contract execution, maintenance, security, and enhancement of this Service
    2. For responding to inquiries and legal matters
  4. Entity responsible for managing shared personal data:
    Address: 6F, Kinyou Building, 1-6-13 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan
    Department: App Business Division Manager

9. Voluntary Provision of Personal Information

Providing personal information to the Company is voluntary. However, if certain required information is not provided, some content within this Service may not be available.

10. Procedures for Requests Regarding Retained Personal Data

Customers who have registered for this Service may request disclosure, suspension of use, verification, or correction of their registered personal data. Requests must be made by the individual concerned, following the Company’s designated procedure. Please contact the inquiry desk below for such requests.

11. Contact for Inquiries Regarding Personal Information

For inquiries or complaints regarding the handling of personal information, please contact:

【Inquiry Desk】
Email:

12. Security (SSL)

To ensure security, the Company uses SSL encryption when transmitting personal information over the internet.

13. Changes to This Policy

The Company may revise this Policy as necessary. Any changes will be posted on this Service’s website.

Legal Notice

In case of any discrepancies between the English and Japanese versions of this document, the Japanese version shall prevail.